At basmot.com, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations. If for any reason you are not completely satisfied with your purchase, we offer a clear and easy process for returns and refunds. Please carefully read our Return and Refund Policy below.
1. Return Eligibility
- Return Window: We accept returns within 7 days from the date of delivery on selected product. After this period, unfortunately, we cannot offer a return or refund.
- Condition of Items: To qualify for a return, the product must be in original condition, unused, and unopened (if applicable), with all original packaging and labels intact. Products that have been used, damaged, or altered in any way are not eligible for return.
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Non-Returnable Items: Certain items are not eligible for return, including but not limited to:
- Personalized or customized items (e.g., engraved products, custom-designed gifts).
- Health and wellness products for hygiene reasons.
- Gift cards.
- Intimate items, such as lingerie or personal care products, due to safety concerns. If you have any questions about whether an item is returnable, please reach out to our customer support team at support@basmot.com
2. How to Initiate a Return
To initiate a return, please follow these steps:
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Contact Us: Send an email to support@basmot.com within 7 days of receiving your order. In your email, please include:
- Your order number.
- The product(s) you wish to return.
- A brief description of the reason for the return (e.g., damaged item, wrong size, etc.).
- Return Authorization: Once we receive your return request, our customer support team will review the information and send you Return Authorization details along with instructions for returning the product.
- Return Shipping: Customers are responsible for the return shipping costs, unless the return is due to a defective or incorrect item, in which case we will provide a prepaid return label.
3. Refunds
- Refund Process: After we receive and inspect your returned item(s), we will notify you via email about the status of your refund. If your return is approved, the refund will be processed to your original payment method within 7-10 business days. Please note that it may take some time for the refund to appear in your account, depending on your payment provider.
- Shipping Costs: Original shipping fees are non-refundable. In cases where the return is due to our error (e.g., defective, damaged, or incorrect item), we will refund the full purchase price, including any shipping fees you paid for the order.
- Partial Refunds: In some cases, a partial refund may be granted, such as for items that are opened, used, or returned outside the eligibility period. We will notify you if this applies to your return.
4. Exchanges
We only offer exchanges if the item you received is defective, damaged, or incorrect. If you wish to exchange a product for the same item, please contact our customer service team at support@basmot.com with the following details:
- Your order number.
- The item(s) you wish to exchange.
- The reason for the exchange (e.g., wrong size, damaged product, etc.). We will guide you through the exchange process and help you receive a replacement.
5. Late or Missing Refunds
If you have not received your refund after the 7-10 business day processing period, please:
- Check with your bank or credit card provider, as they may take additional time to post the refund.
- If you’ve done this and still haven’t received your refund, please contact us at support@basmot.com
6. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us immediately at support@basmot.com We will require you to provide:
- A clear photo of the damaged or defective product.
- The packaging (if applicable) showing damage. We will either offer you a full refund or send a replacement, depending on your preference.
7. Canceling an Order
If you wish to cancel your order, please contact us as soon as possible at support@basmot.com. We can only cancel an order if it has not yet been processed or shipped. If the order has already been dispatched, you will need to follow the return procedure once the item has arrived.
SHIPPING POLICY
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1. Shipping Locations
We currently offer shipping to addresses within India. If you are located outside of India and wish to make a purchase, please contact our customer service team at support@basmot.com for further assistance.
2. Processing Time
- Order Processing: After placing your order, please allow 1-2 business days for order processing before shipment. During peak seasons or promotional periods, processing times may be slightly longer, but we will inform you of any delays.
- Business Days: Our business days are Monday through Friday, excluding national holidays. Orders placed on weekends or public holidays will be processed the next business day.
3. Shipping Methods & Delivery Times
We offer the following shipping methods:
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 2-4 business days.
Shipping times may vary based on the delivery location. The estimated delivery times provided above do not account for delays due to weather, customs, or other unforeseen circumstances. Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
4. Shipping Charges
- Free Shipping: We offer free shipping on selected products within India.
- Standard Shipping Fees: A flat shipping fee will be applied to orders under ₹999. The exact cost will be displayed at checkout.
- Express Shipping Fees: For faster delivery, express shipping options are available at an additional cost.
5. Order Tracking
Once your order has been shipped, we will send you an email with a tracking number. You can use this tracking number to check the status of your order on the shipping carrier’s website. If you have any issues with tracking, feel free to reach out to us at support@basmot.com
6. Shipping Restrictions
- P.O. Boxes: We do not ship to P.O. Box addresses at this time.
- International Shipping: Currently, we only ship within India. For international shipping inquiries, please contact us directly at support@basmot.com
7. Delivery Issues
- Failed Delivery: If a delivery attempt fails, the courier service will make additional attempts. If the product is returned to us due to failed delivery attempts, we will contact you for reshipping options. Additional shipping charges may apply.
- Missing or Damaged Items: If your order is missing items or arrives damaged, please contact us within 48 hours of receiving the package. We will investigate the issue and work with the shipping provider to resolve it. For assistance, please email us at support@basmot.com with your order number and photos of the damaged items.
8. Order Modifications & Cancellations
Once an order is processed and shipped, we are unable to modify or cancel it. If you need to make changes to an order before shipment, please reach out to our customer service team at support@basmot.com as soon as possible. We will do our best to accommodate your request if the order has not been shipped yet.
9. Shipping Insurance
We take the utmost care to ensure that your order is packaged securely. However, if your order is lost or damaged during transit, please contact us immediately at support@basmot.com In such cases, we will work with the carrier to resolve the issue.
10. Contact Us
If you have any questions or concerns about shipping, please feel free to reach out to us:
- Email: support@basmot.com
- Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (IST)